If you have questions about a CAROTE product, the fastest way to get help with order-related issues is to contact the retailer or marketplace where you made your purchase, such as Amazon, Walmart, or another authorized seller. They can assist with shipping, returns, exchanges, refunds, damaged items, or missing packages.
For product support, cookware use, warranty questions, cooperation requests, or other CAROTE-related inquiries, you can also contact us directly using the information below.
To help us respond faster, include your order number, product name, purchase platform, and a short description of the issue. If your question is about product damage, missing parts, coating condition, handle issues, or delivery problems, photos can also help our team check the situation more clearly.
Customer Service
For product support, order questions, returns, refunds, warranty help, or general customer service, please contact:
Our team can help with cookware use, care instructions, product information, replacement questions, and after-sales support.
Official Cooperation
For brand cooperation, media requests, influencer collaboration, retail partnership, or business opportunities, please contact:
Please include your name, company or channel name, cooperation idea, country or market, and any related links so our team can review your request properly.
Working Hours
Monday to Friday: 7:30 AM to 4:00 PM PT
Saturday: 8:00 AM to 1:00 PM PT
Sunday: Closed
Messages sent outside working hours will be reviewed on the next available business day.
Address
2468 Historic Decatur Rd Ste 140
San Diego, CA
Before You Contact Us
For faster support, please prepare the details related to your request. If you are asking about an order, include the order number and where you purchased the product. If you are asking about cookware use or product care, include the model or set name if you have it.
We want every CAROTE customer to feel confident using our cookware. Whether you need help with a product, a recent order, or a cooperation request, our team will do our best to respond with clear and useful support.